1. Current website model
This website is currently designed for browsing, brand information and enquiries. It does not process direct online checkout payments on the website.
2. Cancellations
If you have requested a reservation, order assistance or branch enquiry, contact the relevant branch as soon as possible. Cancellation availability depends on whether the item has been reserved, altered, dispatched, collected, paid for or specially arranged.
3. Returns and exchanges
Returns or exchanges are handled through the relevant Bold and Beautiful branch. Items may need to be unused, unworn, unwashed, unaltered, in original condition and accompanied by proof of purchase.
4. Non-returnable or restricted items
For hygiene, customisation and occasion-wear reasons, certain items may be restricted from refund or exchange, including altered garments, special orders, bridal pieces, accessories, jewellery, sale items, damaged-after-purchase items or items without proof of purchase.
5. Damaged or incorrect items
If an item appears damaged or incorrect at the time of purchase, collection or receipt, contact the branch immediately with proof of purchase and clear details so the team can review the issue.
6. Branch handling
Refunds, exchanges, store credits and cancellations are reviewed by the relevant store or authorised team member. Processing method and timelines may depend on the payment method and branch process.
7. Contact
For refund or cancellation support, contact your nearest branch, call South Africa enquiries on +27 81 314 9490, or email salman@boldandbeautiful.co.za.